Booking Conditions

Please read these terms and conditions carefully. They apply to all holidays and flights described in this website and they deal with your rights and obligations to us and ours to you. We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us.

Consumer Protection and Financial Security

Our ATOL number is T7009. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to:

www.atol.org.uk/ATOLCertificate

Your Flight Contract

If your booking is made over the Internet, Please allow us 24 hours for your final confirmation.

As soon as we dispatch your flight confirmation invoice, but not before, your contract with AEJ Travels takes effect. Once the contract is made, we are responsible to you to provide the flight you have booked and you are responsible to us to pay for it subject to our advertised terms and conditions detailed elsewhere in the brochure/website. Please note it is important to check carefully the written confirmation of your booking when you receive it, or, if booking late, that all the details are exactly as requested at the time of booking. Our responsibility is to provide you with the holiday you have booked as described in the brochure/website and as confirmed to you. If you wish to cancel or change your booking youmay have to pay cancellation or amendment charges. With parties of two or more people, the person who makes the booking accepts responsibility for making all payments to AEJ Travels for all members of the party. We will send all documents and other information to that person who will, in turn, be responsible for ensuring that the other members of the party are kept fully informed.

Prices

All prices in the brochure/website are in pounds sterling per person. we reserve the right to raise or lower prices at any time before you book. If, at the time of booking your flight, the price has changed from that shown in the brochure/website you will be advised of the new price applicable to your booking before you confirm the flight reservation.

Payments

Payment for your flight is as follows

  • If you book more than 9 weeks before your flight departure date you are required to pay a deposit of at least £100 per person. The balance is payable 9 weeks before departure.
  • If you book less than 9 weeks before departure you must pay the full price of your flight at the time of making the booking. Payment may be made by cheque (if there is time to clear it to meet the payment schedule shown above you should allow 5 working days for clearance from the time we receive it) or with a credit or debit card (a surcharge may apply) acceptable by AEJ Travels. If you have paid your deposit by debit/credit card, AEJ Travels will automatically debit the balance due from the same card unless advised in writing not to do so. We reserve the right to cancel your flight if you fail to make payment on time. In this case, you would then owe AEJ Travels the cancellation charges set out below. Please note AEJ Travels does not send payment reminders.
    Special Requests

If you have a special request which does not form part of the flight as described in the brochure/website, please let us know. We will always try to provide such requests but cannot guarantee to do so. Under no circumstances will such requests be accepted by us to form part of our contractual obligations and there will be no liability on our part if they are not met.

Flight Insurance

It is a condition of booking that you take out AEJ Travels insurance policies or arrange another policy which provides you with at least the same amount of cover. The cost of medical and other treatment overseas can be high, and, if no insurance is taken, we will not be able to assist you in any way. Please also ensure that you are fully protected against possible flight delays. If you do not take our insurance, we require you to give us details of the alternative insurance you have arranged. As cancellation cover applies immediately, no refund of insurance premiums can be made. We believe the cover offered by AEJ Travels insurance is perfectly adequate for our flights but, should you need additional cover for whatever reason, or should you wish to increase the insured amounts, it is your responsibility to arrange additional cover.

Privacy Policies

The site you are visiting is owned and administered by AEJ Travels. Please note there may be links on this site to third parties at which point you must make your self aware of their own privacy and security policies.

Email Alerts

AEJ Travels collects information for a number of reasons. We have an opt-in email alert service where we will hold your email address. This email address is only used for marketing what we believe will be useful information about  AEJ Travels services – we will not rent or sell your email address to anyone else. If you are unhappy about the emails we are sending you please email informing us of the email address you wish to remove.

Online Bookings

If you are making a booking with AEJ Travels we will capture personal information about the lead passenger (name, address, telephone number and email address). In addition we will collect the name and date of birth of all of the travelling passengers. This information will be stored on our own servers to help us handle your booking, in addition your name and travelling details will be passed onto the airline or supplier we are buying the service from. It should be noted that this information may then be passed onto certain government organisations as required by law.

Payment Details

We collect payment details including credit card details from you as part of the booking transaction. This information is used to gain payment for services and is then removed from our servers. In some situations we will contact you to confirm these details by telephone. We will never ask for your payment details over email as this not a secure method of transport and we would ask you never to send such details in this way.

Collection of Personal Information

When you send personal information to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. This information will be store on secure fileservers which are protected from the Internet by industry standard firewalls. Your information will be backed up on to secondary servers and eventually tape backup. At any time, you can contact us to find out the details we hold on you.

Cookies

This site uses cookies to hold session information. This information is only used for the duration of your visit and is removed when you close your browser.

Logging

AEJ Travels logs all activity on it’s web sites for:

  • System administration reasons, ie tracking faults with the sites
  • For planning purposes – to see where people are visiting and the effectiveness of campaigns.

This tracking will store the IP address of your computer and the pages you visit on our site. We will not associate this with any personal information and this information is only used for planning and fault finding. We use this information for our own purposes and do not pass this information on to third parties (with the exception of general trend information)